FAQ
Questions
- How do Dutiful Daughters choose their carers for clients?
- Can a carer assist with medication?
- Are Dutiful Daughters Carers police checked?
- What happens if mum doesn't agree with the choice of carer?
- What happens if I need to cancel the service?
- If I want to extend my service how do I arrange this?
- Do you have carers trained in looking after people with Dementia?
- Why can’t I just have one carer involved in Mum’s 24 hour care as she doesn’t need a lot of looking after?
- Do we pay the carer for their service?
- Are the Carers covered by Workers Compensation and liability insurance?
- How can I settle the account because I can’t write my cheques any more?
Answers
How do Dutiful Daughters choose their carers for clients?
There are a number of considerations that are made including age, gender, cultural affiliations, and language requirements and most importantly the quality of care required by the client. We also ensure that the Carer has the relevant and appropriate training for each client.
Can a carer assist with medication?
Legislation under the Drugs Act states that only Medically trained professionals including Doctors, Nurses are trained in administering drugs. Our Carers can prompt and remind a client to take their medication.
Are Dutiful Daughters Carers police checked?
All our carers must complete the NSW Health Working with Children clearance check along with a Police Criminal record check. It is also a requirement that they supply three referees for detailed reference checks completed by a DD Manager prior to commencing employment.
What happens if mum doesn’t agree with the choice of carer?
You advise the office and we will discuss placing another carer. Or one of our Care Coordinators can also arrange a meeting with you and the client to review their needs.
What happens if I need to cancel the service?
We can cancel the carer (at no cost to you) if we are advised by 5pm, the day prior to the service commencing. If cancelling after 5pm we need to pay the carer so there is a cancellation charge.
If I want to extend my service how do I arrange this?
During the week our office is open 8.30 - 4.30pm. At other times the phone is answered by our on call staff who are willing to assist you with any of your requests.
Do you have carers trained in looking after people with Dementia?
With over 70 carers available and many having completed their Certificate III in Aged and Community Care, we have many that are fully trained in assisting people living with Dementia. We offer our carers in house training and external training on a regular basis. We recognise the importance of upskilling our carers to ensure that they continually grow and expand their abilities.
Why can’t I just have one carer involved in Mum’s 24 hour care as she doesn’t need a lot of looking after?
From past experience we have found that carers working full time for one client results in burn out or complacency. Many clients have expressed the problem with not being comfortable asking their carer to do tasks because they are now regarded as their friend. With Dutiful Daughters carers we believe in coordinating a suitable roster to assist so that there is quality carers working as Professionals in their field and who also understand the importance of allowing the client some space in their home (if required).
Do we pay the carer for their service?
No, Dutiful Daughters will send you an invoice on a weekly basis. This makes it more comfortable for our clients not having to deal with cash after their service.
We offer a number of payment options such as telephone banking, BPAY, cheque and credit card facilities. We can organise the easiest and most effective method for you to pay, no matter the circumstances.
Invoices can be emailed or mailed to any nominated person who is responsible for their own account or settling the account on behalf of another person.
Are the Carers covered by Workers Compensation and liability insurance?
Our Carers are covered by Dutiful Daughters Workers Compensation and Insurances.
How can I settle the account because I can’t write my cheques any more?
We accept payment by most methods including telephone banking, BPAY, credit card or cheques.
Accredited by The Australian Council on Healthcare Standards until 11/01/2014
“I can not speak more highly of the quality of care provided”
Mary