DD Walking assistance new crop

How We Care

Our goal is to assist you to maintain your lifestyle and empower you to continue to be independent. We customise our services to suit your own personal needs and lifestyle – no matter what stage of life you are in.

DD Walking assistance new crop

How We Care

Our goal is to assist you to maintain your lifestyle and empower you to continue to be independent. We customise our services to suit your own personal needs and lifestyle – no matter what stage of life you are in.

We’ve been genuinely caring for over 17 years

Dutiful Daughters is a fully accredited, boutique home care provider. We have been delivering our unique brand of care and support throughout Sydney since February 2000. Our aim is to assist you to maintain your lifestyle and empower you to continue to be independent.

With over 90 professional Care Workers and Registered Nurses in our team – we ensure a suitable match to provide the care you require.

See our full story >

Enhancing your independence -

do more, be happier & feel supported

Our services and ongoing care planning support a diverse range of care requirements to enhance your independence and provide you with the comfort of reliability, flexibility, privacy, confidentiality, and cultural and ethnic compatibility.

It only takes three simple steps to arrange services – 2 to 24 hours and seven days a week:

  • Step 1

    Initial Consultation

    This can be completed over the phone or by a free
    in-home assessment.

  • Step 2

    Assessment & Care Plan

    We tailor a Care Plan unique to your own needs and requirements.

  • Step 3

    Services Commence

    When you’re ready – services start with one of our genuinely caring team.

The people we care for 

Our genuinely caring team provide services to Clients of all ages and capabilities, with enduring or short term needs. Whether it be to drive you to an appointment, assist you with your living arrangements or support you to achieve your goals – we are there to help.

  • BABY AND CHILD CARE

    • New baby assistance
    • An extra pair of hands
    • After school activities
    • Sporting & personal interests
  • PEOPLE WITH DISABILITIES

    • Life skill coaching
    • Goal setting & achieving
    • Respite care
    • Community access
  • HELP AT HOME 

    • Companionship
    • Nutrition & exercise
    • Enhancing & enabling you to live independently in your home
    • Escorting to community events & activities
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Michele

"Dutiful Daughters gave me peace of mind and much needed support when I required care for both my Mum and my partner at different times. I would have no hesitation in using the services of Dutiful Daughters again."

Read Michele's Story >

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Jenny

"It was a great relief to know that I wasn't the only one looking after my mother and help was only a phone call away."

Read Jenny's Story >

Our Accreditations & Associations

We pride ourselves on our professionalism and dedication to the Healthcare industry and ensure we are aligned to 'best practice' quality and safety standards. Dutiful Daughters is a fully accredited agency, we are compliant with all industry regulations and hold memberships with the following membership associations and bodies.
 

Client frequently asked questions:

 
Have you any unanswered questions?
Below are some of our most frequently asked questions about the support we offer.

 

Q. How does Dutiful Daughters choose their Care Workers for Clients?

A. There are a number of considerations that are made including age, gender, cultural affiliations, and language requirements, and most importantly the extent of quality of care required by the Client. We also ensure that the Care Worker has the relevant and appropriate training for each Client.

Q. Can a Care Worker assist with medication?

A. Legislation under the Drugs Act states that only medically trained professionals, including Doctors and Nurses, are trained in administering drugs. Our Care Workers can prompt and remind a Client to take their medication.

Q. Are Dutiful Daughters Care Workers police checked?

A. All our Care Workers must complete the NSW Health Working with Children clearance check along with a Police Criminal record check. It is also a requirement that they supply three referees for detailed reference checks, completed by a DD Manager, prior to commencing employment.

Q. What happens if my loved one doesn't agree with the choice of Care Worker?

A. You advise the office and we will discuss placing another Care Worker. Or one of our Care Coordinators can also arrange a meeting with you and the Client to review their needs.

Q. What happens if I need to cancel the service?

A. We can cancel the Care Worker (at no cost to you) if we are advised by 5pm the day prior to the service commencing. If cancelling later than 5pm on the day prior, we need to pay the Care Worker so there is a cancellation charge payable.

Q. If I want to extend my service how do I arrange this?

A. During the week our office is open 8.30 - 4.30pm.  At other times the phone is answered by our on call staff who are willing to assist you with any of your requests.

Q. Are the Care Workers covered by Workers Compensation and liability insurance?

A. Our Care Workers are covered by Dutiful Daughters Workers Compensation and Insurances.

Q. Do you have Care Workers trained in looking after people with Dementia?

A. With over 90 Care Workers available, and most having completed their Certificate III in Aged and Community Care or similar, we have many that are fully trained in assisting people living with Dementia.  We offer our Care Workers in house training and external training on a regular basis. We recognise the importance of upskilling our Care Workers to ensure that they continually grow and expand their abilities.

Q. Why can't I just have one Care Worker involved in the 24 hour care of my loved one as they don't need a lot of looking after?

A. From past experience we have found that Care Workers working full time for one Client results in burn out or complacency. Many Clients have also expressed the problem with not being comfortable asking their Care Worker to do tasks because they are now regarded as their friend. With Dutiful Daughters Care Workers we believe in coordinating a suitable roster to assist so that there is quality Care Workers working as Professionals in their field and who also understand the importance of allowing the client some space in their home (if required).

Q. Do we pay the Care Worker for their service?

A. No, Dutiful Daughters will send you an invoice on a weekly basis. This makes it more comfortable for our Clients not having to deal with cash after their service. We offer a number of payment options such as telephone banking, BPAY, cheque and credit card facilities.  We can organise the easiest and most effective method for you to pay, no matter the circumstances. Invoices can be emailed or mailed to any nominated person who is responsible for their own account or settling the account on behalf of another person.

Q. How can I settle the account?

A. We accept payment by most methods including telephone banking, BPAY, credit card or cheques.

Still have more questions?

Contact Us >